Expert and professional IT service management (ITSM) is the prerequisite for innovative and economical IT operations. It links IT strategy and customers, IT organisations and providers. ITSM is the basis for a properly functioning IT infrastructure and ensures economy, quality and security.

The Heitmann ITSM philosophy:

 

• Orientation of IT services to the requirements, both present and future, of the business and its customers
• Improving the quality of the IT services supplied
• Reduction in long-term costs of servicing

 

For this purpose we develop suitable IT workflows and linked IT processes which follow the best-practice procedures of the IT Infrastructure Library (ITIL). They can be applied to businesses of any size.

 

To attain the goals of ITSM, Heitmann so designs the processes that all human and product resources can be used effectively in supplying high-quality and innovative IT services.