Support & repair
Following failures of IT infrastructure, rapid repair and restoration under service-level agreements (SLAs) has priority.
We offer the following services for maintenance of SLAs:
Support:
- Permanent on-site assistance
- Incident management (track IT)
- 2nd and 3rd level support
Repair:
- On-site repair of equipment failures
- Maintenance (exchange of maintenance kits and consumables)
- Active and passive network components